fbtechreview.comJULY 20216EDITORIALEDITORIAL STAFFAva GarciaDavies MedowsJohnson Heller Joshua Parkersales@fbtechreview.comeditor@fbtechreview.commarketing@fbtechreview.comEmailVISUALIZERSOlivia SmithDavid Parker*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffMANAGING EDITORKevin LoboOnline Food Delivery has Recharged Restaurants amidst the PandemicThe sudden onset of the pandemic has shaken things up around us. With more and more people urged to stay indoors, restaurant visits have sharply declined while online orders have spiked up significantly. There is now a long list of new normalcy prevailing in several market sectors, the food ordering and delivery being no exception.The extensive usage of food ordering and delivery platforms has offered significant benefits to the restaurants, allowing them to keep up to their business even while the restaurants stay shut. It has been a seamless process from the customers' perspectives, too, which enabled them to place orders virtually any time and from anywhere without stepping out of their homes. With a click of the finger, they can access the menus, find their favourite restaurants, and avoid travelling to pick up the meals. Besides, online orders and deliveries have helped maintain minimum contact, protecting employees as well as the customers. An interesting opportunity that in-house online ordering has offered is the capability to capture crucial data and information regarding order patterns, transactions, bestselling items, and so on. Again restaurant CRM platforms are assisting in capturing great insights and improving connections with the customers. Several restaurants also leverage key marketing tools to track metrics and statistics to deploy appropriate tactics to engage customers better. The intervention of technologies has also remodeled this space by improvising the experiences of customers, ensuring safety, cost-effectiveness and sustainability while generating better revenue for the businesses. The prevailing food ordering and delivery systems are here to stay. It has become the safest way to experience food and hospitality together in indoor locations. This edition of Food and Beverages Tech Review brings to light the best-in-class food ordering and delivery tech solution providers that drive their clients to achieve the desired outcomes. We hope this edition will guide you through identifying the best-matched solution providers for your organisations and facilitate achieving your goals.Let us know your thoughts!Food & Beverage Technology Review Visit www.fbtechreview.comCopyright © 2021 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.JULY 2021, Vol - 04, Issue - 07 Published by ValleyMedia, Inc. TO SUBSCRIBE TOKevin LoboManaging Editoreditor@fbtechreview.comVian Isaac
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