fbtechreview.comMAY - 20218in myviewAdapting Advanced Technologies in the Restaurant Industry BY MIKE SMITH, CHIEF OPERATING OFFICER, TAZIKI'S MEDITERRANEAN CAFEA DECADE OF RESTAURANT TECHNOLOGIESThe life of a restaurant operator has evolved rapidly over the last decade. As we begin in 2020, it's important to stop and take a moment to acknowledge how far we've come. Many things that are regular pieces of our lives today were beginning, and others still haven't made their way to the mainstream. In 2009, customer-driven reputation sites like Yelp, gave operators a chance to respond to reviews publically, leveraging the start of a two-way conversation that is still happening today between restaurants and patrons. By 2011 Back of House Management platforms like Oracle started migrating to the cloud, storing the data used to calculate important information on purchases, sales, and an inventory that streamlined kitchen operations. In 2012, Facebook surpassed other sites with the largest quantity of reviews, and Apple Maps began partnering with Yelp to show reviews to consumers. In 2013, the first customer-facing Point of Sale systems began permeating the restaurant industry and our Mike Smith
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