fbtechreview.comNOVEMBER - 20218in myviewKnowledge Management & Employee EngagementThere is no argument that knowledge management isessential for an organization's success. However, there are some pain-points that are felt in implementation. U.S. companies are expected to spend billions of dollars each year on knowledge management software,yet many will not see the forecasted ROI a year later. Why are businesses not seeing a return on investment? The answer is simple. Most knowledge management platforms are not designed to consider a critical factor that can derail even the most comprehensive programs, employee engagement.Employee engagement factors to considerWhen it comes to housing information, storing data, or simply sharing ideas, employee engagement is critical. At any given time in your organization,there are three distinct groups of people. 1) Those who are actively engaged, 2) Those who are passively engaged, and 3) Those who are actively disengaged. A recent study from Gallup (2018) explained that the average rate of employee engagement in any organization is 34% or less,leaving at least 53% of U.S. employees reporting not being engaged in their work. Understandingthe level and type of your associate's engagement is very important when asking them to change their behaviors, share information, or support your knowledge management platform. Actively engaged individuals will demonstrate behaviors that show solidarity with the organization. These individuals will share informationand will champion the use of a knowledge management system. However, those who are passively engaged may not see things the same way. These are the individuals that, for whatever reason, do not trust the organization, their leader, and or their team. They may have little faith in the platform or feel that it will not work. Their knowledge is their BY CASEY DEBRUYN, PH.D., HEARTLAND FOOD PRODUCTS GROUP
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