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ARBA Retail Systems offers Online Ordering and Self-Service Kiosks, integrated with contactless payment methods for various food services locations, including cafeterias and coffee bars. ARBA's solutions help companies save time and increase revenue, and most importantly, keep the customers and employees safe. "Our experience within the retail and food service industry, as well as insights from our clients help us address the emerging needs of food services providers," asserts Jose de la Torre, Executive Vice President at ARBA Retail Systems.
ARBA Retail Systems' arsenal of solutions includes POS, inventory control, and cafeteria and coffee bar management systems with employee payroll deductions, accounts receivable, draw-down accounts, credit & debit card processing, gift cards, and customer loyalty programs. Considering the increasing customer demand for online ordering due to the pandemic, ARBA Retail Systems has developed its online portal solution wherein clients can seamlessly order from a company's website or a phone app. The company's online payment option offers multiple cashless payment solutions, including ArbaRapidPay (payroll deductions), credit cards, declining balance accounts, and charges to a company or a department.ArbaRapidPay allows employees to use their ID badges instead of credit cards or cash to purchase items. The system will report the amount to deduct from the employee's payroll for a pay period to the client’s payroll system. "ArbaRapidPay seamlessly integrates with our Cashier-Operated Registers, Online Ordering, and Self-Service Kiosks.
Today, ARBA Technology, Inc. (dbaARBA Retail Systems) serves multiple businesses across the industries, including cafeterias, coffee shops, retail, gift shops, pet stores, and dermatology organizations. The company's expert internal development team continually enhances its POS system and develops new features for its food services clients. For example, the recent inclusions include the patient room service feature, the kitchen display systems that can be integrated with the cafeteria orders, and the enterprise multi-store feature that's highly beneficial for food service management providers serving multiple clients. The company had a nutritionist and medical team led by its research associate, Faizan Osmani, which assisted them in focusing on developing the patient room service feature for its food services clients in the healthcare industry. From the business requirements that were gathered, through extensive research of currently existing patient room service solutions, interviews with physicians, dieticians, nursing staff, and patient room captains, 'Faizan Osmani and team' translated business requirements into technical specifications, which helped the ARBA technical team. ARBA built and developed this patient room service component into our food services solution for the hospitals. Faizan Osmani’s team also collaborated extensively with the hospital food service staff, including dieticians and nutritionists, to develop menus for patients with diabetes, heart disease, and high cholesterol, in addition to patients in post-operative and critical care.
Over the years, ARBA's solutions have successfully helped many clients overcome their hurdles. In one instance, a large healthcare organization that was struggling to manage their disparate systems and out-of-date food services operations approached ARBA for help. The client wanted to consolidate the systems into a multi-channel enterprise solution. ARBA Retail Systems incorporated several food service solutions for the cafeterias and coffee shops, including cashier-operated registers, self-service kiosks, online ordering, internal catering, take-home meals, and patient room service solutions. The well-integrated solutions made it easier for the healthcare organization to manage different areas, including multiple kitchen production areas. "This provided them with a complete view of their operations and sales. They're also able to control the menus in their different areas from one centralized back-office location," says Jose de la Torre.
Having been a market leader in payment solutions for all types of businesses for over three decades, ARBA Retail Systems continually reinvests in the R&D of its POS solutions. In the near future, the company plans to provide its solutions in an infrastructure as a service (IaaS) platform with the latest Microsoft Azure web services technologies. "With an aim to serve customers better, we'll continue to expand food and beverage solutions, including the kitchen display systems, alongside developing additional enterprise reporting capabilities," notes Jose de la Torre.
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Company
Arba Retail Systems
Management
Jose de la Torre, Executive Vice President
Description
ARBA Retail Systems is a leading POS systems and inventory management software provider. The company offers Online Ordering and Self-Service Kiosks, integrated with contactless payment methods for various food services locations, including cafeterias and coffee bars. ARBA's solutions help companies save time and increase revenue, and most importantly, keep the customers and employees safe. The company's arsenal of solutions includes POS, inventory control, and cafeteria and coffee bar management systems with employee payroll deductions, accounts receivable, draw-down accounts, credit & debit card processing, gift cards, and customer loyalty programs.
• Since the volunteers are in a high risk Covid-19 category they have not been as active as in the past. In addition to being understaffed, they are experiencing a pronounced decrease in revenues, due to lack of onsite customers – visitors and hospital employees.
• Our online giftshop application will provide an alternate way for a patient’s family member/friend to send a gift to brighten their loved one’s day during this pandemic where visitations are limited. Post pandemic this will also open doors for remote, out of town family and friends to leverage the online option to send gifts to their hospitalized loved ones.
• The application also accesses and updates customer inventory items the same way as the customer’s onsite POS kiosks. Periodic and daily revenue reports can also be run on online and onsite sales, along with inventory reports. Both the onsite and online applications access the same inventory databases, preventing rework in a dual inventory scenario which most other vendors offer.
• Online retail has shown a 35% growth during the Covid-19 pandemic, and so it is natural that gift shops are now exploring the online options to literally stay in business since onsite customer/employee visits have diminished, volunteer support to operate and manage gift shops is a major challenge as well. Efforts to retrofit the retail space with Covid-19 safety measures if they decide to reopen, is also a costly option. So, several of ARBA’s gift shop customers that are signing up for an online sales experience are seeing an uptick in their revenue almost immediately. The online option is also helping them stay in and save their business, and to reduce dependence on volunteer staff to manage day to day operations.