fbtechreview.comJULY 20218in myviewMar Romero has more than 15 years of experience in HR, Operations and Cultural Transformation in large multinationals. Within a strategic approach to people management, Mar's goal is to recruit, retain, and develop the best talent, always aligned with the company's culture and values, to achieve business results. Also, to implement new ways of working, offering the best employee experience.Previously, Mar worked in management positions in companies such as Adecco Group, Burger King, and Deloitte, taking responsibility for the HR strategy, implementing new organizational models, executing training and development plans.When leading the people to function in a worldwide delivery company, there are big and fast-changing challenges to consider. Grupo Telepizza has a presence in 39 countries, with over 45,000 employees, which demands technology as a primary ally to manage all people processes along the way, from hire to retire. It is true that technology is not the final purpose on its own, but without it, we would be left out of the success path. Our teams need technology to achieve better performance, and our customers demand technology to ensure we are prepared to achieve our goals, adapt our methods, and predict the unpredictable.The purpose of our company is to "bring moments of joy" and this not only applies to the customer but to the main stakeholder: the employees, our teams. This translates to a global company that wants its people to work in an empowering culture where they can and shall participate, learn and grow, all while enjoying, growing, inventing, trying, playing, and achieving bigger or different responsibilities.Our two main focuses are people and business. First, regarding people, the labor market has quite changed, so we knew we had to reposition our brand to attract all new profiles. As far as the business goes, our company has had an exponential growth­not only in figures but also in a geographical expansion­and People must lead the way. We cannot be the worldwide pizza delivery leader without having a winning team. So, we stopped thinking about a digital transformation and started talking and applying a digital revolution, that needs to be transversal and focused on a cultural turnaround: designing new ways of working, to be organized, with more horizontal structures, in order to be more agile and above all, having smart working policies, and even further, happier and more efficient ways of working.BY MAR ROMERO, CHIEF PEOPLE OFFICER, GRUPO TELEPIZZABolstering Employee Engagement Mar Romero
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