The Top 5's of Hospitality Industry

The travel and tourism is a vast revenue collecting industry and there are still incentives to invest toward its growth. The value that technology adds to the travel industry is immense such as using IoT to improve accuracy of flight schedules or VR to persuade customers to take their first overseas trip.

FREMONT, CA: Previously, it was the digital transformation trends in different industries like healthcare, retail, finance, and media, and entertainment people were experiencing. Currently, they witness a sector that has been completely transformed in recent years, due to the extreme digital renovation in tourism and hospitality.

Here are some top trends that impact the hospitality and tourism industry:

Integrating Mobiles:

The growth of mobile-first and mobile-only brands customers practically get an opportunity to do anything on their phone starting from checking in to ordering room services. Moreover, they can also entirely plan a trip without any interactions with a human.

Chatbots and AI:

Hotels today provide information via AI-driven apps and technology so that guests can access them at any point of time from their phones in the form of an e-concierge. It provides access to voice-activated chatbots to draw the curtains, set the alarm, or order breakfast, without human interference. AI-powered chatbots are used by nearly 5000 hotels to perform activities like making reservation changes and checking on account balances as well as redemption vouchers.

IoT:

The tourism and hospitality businesses have begun to harness that data to improve the customer experience with the help of IoT. The data generated through IoT tells about the number of times a customer has visited their resort annually and can automatically send a message suggesting the guest make another reservation. It can help in saving a step for the customer and guarantee a booked room at their fingertips.

Data:

Data is a significant part of the new era of the hospitality industry and tourism, which helps in using customer data to determine the guests’ needs. By providing an instant booking feature to guarantee their reservation, helps in alleviating many of the customers’ concerns. Since data improves the bottom line altogether, so it helps to automate the previously done arduous part of their business model.

VR:

On the other hand, via virtual reality, customers, guests can take a look without even leaving their living room of any hotel property or tourist place. VR aims to offer a preview of what guests will experience and give the next-best-thing to visit.

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